Terms of service

TERMS OF BUSINESS

GENERAL PROVISIONS

The general terms and conditions of the shop on the website www.nonaluisa.com are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), based on recommendationsGZSand international e-business codes. With the purchase confirmation, the buyer confirms that he agrees to the following business conditions. The general terms and conditions deal with the operation of the online store, the rights of the user and the business relationship between the seller and the consumer.

Seller information

Name: Nona Luisa, production of natural cosmetics and liqueurs - Katjuša Reja Mozetič s.p.

Address: Kozana 90 A

Post office and place: 5212 Dobrovo in Brdy

Tax number: SI71510001, VAT liable

Identity number: 6793703000

Contact email address: info@nonaluisa.com

Contact phone number:+386 40 331 110

TRR: SI56 6100 0001 0267 797

Data on entry into the register or other public records:

The company was registered in the Business Register of Slovenia on March 1, 2015.

Web site

The business conditions are intended for customers via the website: www.nonaluisa.com

Legislation

For judgement of these terms of businessis used Slovenian legislation.

The business conditions are prepared in accordance with the provisions of the Code of Obligations (OZ, Ed. sheet no. 83/2001 et seq.), of the Act on Electronic Business and Electronic Signature (ZEPEP, Ed. sheet no. 98/2004 et seq.), of the Act on electronic business in the market (ZEPT, Ed. sheet no. 96/2009 et seq.), of the Electronic Communications Act (ZEKOM-1, Ed. sheet no. 109/2012 et seq.),of the Copyright and Related Rights Act (ZASP, Ed. sheet no. 16/2007 et seq.), of the Consumer Protection Act (ZVPot, Ed. sheet no. 98/2004 et seq.) and other regional national and European legislation.

Legal principles

1. The seller respects the principleslegality and fairnessin managing the website and selling products.
2. The seller acts in accordance withgood business practices and takes into account when fulfilling its obligationsdue diligence of a good professional.
3. The seller respectsprinciple of clarityand with these terms of business clearly and comprehensiblyinforms customers about their rights.
4. The seller respects the principleproportionalitywhen processing personal data. It processes only those that are suitable in scope for the purposes for which they are collected and, if necessary, further processed. The protection of personal data is regulated by the seller in the Privacy Terms, which are published on the website and which buyers are familiar with in advance.

USE OF WEBSITE

Importance of using the website

Use of this websitemeans:
1. viewing content on the website,

can meanand also:
2. filling out the forms on the website,
3. ordering products on the website,
4. customer registration,
5. the possibility of customer comments,
6. other types of use depending on the contents of the website.

Website Terms of Use

Customers must use the site responsibly and without causing harm.

It is prohibited:
1. infringe the copyrights of third parties or infringe other intellectual property rights of third parties,
2. violate the personal rights of third parties (religious, political beliefs, state of health and other rights protected by law),
3. incite hatred or acts of violence,
4. encourage the use of illegal substances,
5. intentionally spread viruses, worms, defects, Trojan horses, damaged files, pranks or other content or elements of a destructive or deceptive nature,
6. perform other actions that violate or encourage conduct that constitutes a violation of criminal regulations or other applicable regulations and the rights of third parties.

Responsibilities of the buyer

1. The buyer is obliged to leave the website if he does not agree with the terms of business.


2. Buyeris obliged to use the website in a way that does not cause harm to the site or to the seller intentionally or negligently.

3. Buyer you can inform the seller about technical problems or non-functioning of the website or contents, insofar as the seller does not detect disturbances or non-functioning due to external causes. When damage may occur to the seller, the buyer is obliged to do so immediately.

Customer registration

1. The buyer is obliged upon and after registrationprovide accurate and truthful information. Any misuse of third party personal data is prohibited.
2. The buyer is obliged to receivekeep the username and password carefullyand not pass it on to third parties.
3. The buyer is aware that the seller can in the eventuse of false information or misuse of third-party personal information, initiate appropriate legal proceedings against him.
Customers can register if they are of age on the date of registrationat least 16 years old.

Responsibilities of the seller

The seller is responsible foroperation of the websiteand the content it offers,except in cases of force majeure or other causes beyond its control. The seller is tryingeliminate technical and content errors quicklywith the aim of enabling smooth use of the website and its contents.

The seller assumes no responsibility and the buyercannot claim any compensation for damages, which could result from this, in the following cases:
1. damage suffered by the buyer due to improper use of the website or failure to comply with these terms and conditions,
2. grammatical errors in texts,
3. if the website does not work 24/7 at 100%,
4. inadequacy of the content on the website (the content on the website is of an informative nature and in no case can replace the opinions of relevant experts, unless this is explicitly written),
5. links to third-party websites (the seller does not assume responsibility for the content on third-party websites, but undertakes to choose links carefully).

SALE OF PRODUCTS

Product offer

The products are presented in detail in the offer, which is available on the seller's website.The seller has defined characteristics and the price of the product on the website, possible stocks, discounts and campaigns, methods of ordering and payment and customer rights. The buyer is familiar with these business conditions before confirming the orderand agrees with them when ordering. The buyer is aware that by confirming the terms of business and ordering the productthe sales contract is considered concluded.

Purchase of alcoholic beverages and age restriction

The sale of alcoholic beverages to minors is prohibited. Products in the online store that contain alcohol (liqueurs) have a symbol with a warning that they can only be purchased by adults (18+). The buyer must be of legal age at the time of placing the order. Otherwise, the provider cancels the order.

Purchase process

The purchase process is:

The customer selects the product by clicking the Add to Cart button. The buyer continues with the purchase or reviews the selected products and price. By clicking the Continue to checkout button, he is redirected to the purchase process. Here he enters his data, which are necessary to make the purchase. In the order overview, the selected items and quantities, as well as the price and postage, are listed. At the end, the buyer must confirm that it is an order with an obligation to pay and that he is familiar with and agrees to the terms of business and the terms of privacy. By placing an order, a binding legal relationship is created between the buyer and the seller. The buyer receives an e-mail about the status Order confirmed.

 

Product prices

1. Everythingpricesinclude VAT (tax) and packing costs. They are expressed in €.
2. The seller can change the price andeffective immediately upon publication. For already confirmed orders, the prices from the order remain valid.
3. Discounts and promotional codes do not add up, unless otherwise stated.

4. Prices do not contain delivery costs.

Payment of products

The seller provides the possibility to pay for products with the listed payment methods:

  1. credit card

  2. debit card

  3. PayPal

  4. bank transfer to TRR

  5. cash on delivery with prior agreement

The buyer receives an email upon confirmation of the order about the status of the order confirmed. The customer receives an invoice for the ordered products physically upon receipt of the ordered products.The seller keeps invoices and the sales contract at the company's headquarters for 10 years in physical form. The invoice is accessible to any customer with a prior written requestto the seller's contact email address or regular address.

Product delivery deadline

Product delivery deadline, ki so In Stock, is up to a maximum of 3 working days after receiving payment (or orders in the case of cash on delivery option). In the event of problems with the delivery of the selected product or an extension of the delivery date, the seller will inform the buyer accordingly and, if necessary, agree with him on an extension of the delivery date or product replacement, or satisfy the buyer's requirements or needs in a different way.

 Product delivery deadline, to out of stock, is up to a maximum of 30 working days after receiving payment (or orders in the case of cash on delivery option). In the event of problems with the delivery of the selected product or an extension of the delivery date, the seller will inform the buyer accordingly and, if necessary, agree with him on an extension of the delivery date or product replacement, or satisfy the buyer's requirements or needs in a different way.

Product delivery costs

Delivery costs are regulated as follows: Postage is calculated according to the weight of the ordered product. The buyer is aware of the cost of postage during the purchase process. When choosing the method of payment After collection, the buyer is informed that he must also pay a commission fee to the delivery service (in the case of delivery by Pošta Slovenije), which is calculated according to their valid price list (http://bit.ly/postaceniki) according to the value of the product, includes the payment of the UPN form and amounts to: 1.05 euros (up to a value of 98.00 euros) + VAT.

Complaints

In the case of material defects in the product, the buyer has 60 days from the moment he noticed the error to notify the seller in writing. After the expiration of two years from the purchase, it is not possible to complain about a material defect.

The complaint must include:
1. customer contact information,
2. exact indication of the product or several products,
3. the defect being complained about,
4. the original invoice or other proof must be attached, with which the buyer proves that he bought the product from the seller and
5. a photo of the product you are advertising.

The buyer must allow the seller to inspect the product. The seller responds to the buyer no later than 8 days after receiving the written complaint. If the complaint is justified, the seller offers the buyer a defect correction, a new product or the possibility of withdrawing from the contract.

Complaints can be submitted by the buyer in writing to the e-mail address or the seller's addressa, with an annotation Enforcement of complaints:

E-mail address:info@nonaluisa.com
Address: Kozana 90 A, 5212 Kojsko, Slovenia

Contract withdrawal

1. The buyer can withdraw from the contract (purchase) within 14 days without giving a reason.

2. The withdrawal period expires within 14 days from the day the buyer acquires physical possession of the productor it is obtained on behalf of the buyer by a third party other than the carrier and designated for this purpose by the buyer. This means within 14 days of receiving the product (the date of service at the delivery office counts). In contracts related to the delivery of goods consisting of several pieces or shipments, the withdrawal period begins when the buyer acquires physical possession of the last shipment or piece or acquires it on behalf of the buyer by a third party other than the carrier and designated by the buyer for this purpose.

3. If the buyer withdraws from the contract, the seller shall without undue delay and in any case no later thaninwithin 14 days from the date of receipt of the notice of withdrawal from the contract, refund all receivedpayments, including the cost of delivery. Reimbursement is made by the seller using the same means of payment as was used for the original transaction, unless otherwise expressly agreed in writing with the buyer (e.g. credit or other form of reimbursement).

4. Seller may withholdpayment until the returned goods are received or until the buyer sends proof thatsent the goods back, whichever event occurs first.Buyerreturns the goods without undue delay and in any case no later than 14days from the day on which the buyer notified the seller of withdrawal from the contract. Deadlineis taken into account if the buyer sends the goods back before the expiry of the 14-day period.The direct costs of returning the goods are borne by the buyer.

5. In the event that the returned product is damaged or its value is otherwise reduced, the buyer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

6. Returned goods must be undamaged, unused and in the original packaging. The purchase invoice must also be attached.

Returning products

The buyer is aware and agrees that upon purchase listed products cannot exercise the right to withdraw from the contract within 14 days without giving a reason:

    1. sealed goods that are not suitable for return due to health protection or hygiene reasons, if the buyer has opened the seal after delivery;
    2. custom-made products: products that are manufactured according to the customer's exact instructions and adapted to his personal needs;
    3. products that spoil quickly or expire quickly;

This provision does not affect the provisions on complaints, which the buyer can assert in accordance with these terms of business.

 

The right to withdraw from the contract can be exercised by natural persons. To exercise the right to withdraw from the contract, the buyer must notify the seller of his decision to withdraw from this contract by an unequivocal written statement. He can do this by letter sent by regular mail (we recommend registered mail) or by email to the addresses listed below. For this purpose, the buyer can optionally use the attached sample form.

In order for the deadline for withdrawing from the contract to be taken into account, it is sufficient that the notification regarding the exercise of the buyer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract, i.e. a deadline of 14 days from the date of service.

Contract withdrawal form

The form for withdrawing from the contract can be found at the following link: Contract withdrawal form

The buyer may withdraw from the contract in writing to the e-mail address or the seller's addressa, with an annotationContract withdrawal:
Email: info@nonaluisa.com
Address: Kozana 90 A, 5212 Dobrovo, Slovenia

Other customer complaints and requests

The buyer can send complaints and other requests, which do not arise from the exercise of guarantees, complaints or withdrawal from the contract to the e-mail address or the usual address of the seller, with the note Complaint.

E-mail address:info@nonaluisa.com
Address:Kozana 90 A, 5212 Kojsko, Slovenia

Product maintenance and instructions

The buyer is aware and agrees that they are all products equipped with instructions for maintenance or use, where it makes sense and is necessary.

Special arrangements

Regardless of the provisions of these terms of business, the seller and the buyer can agree on the content differently, as long as both agree, in the common pursuit of the interests of both. The seller is obliged that special agreements cannot in any sense provide the buyer, who is a natural person, with fewer rights than those provided by these terms of business.

Limitations of liability

The seller tries to provide up-to-dateness and correctness of all data, which he has published on his website. The seller is not responsible for text errors or data not being up-to-date. On the seller's websiteProduct images reflect the actual condition of the product at the time it was photographed, but each product is unique, so the images are symbolic.It is considered that the buyer is aware and agrees that the seller is not responsible for the delays of the delivery service and not for the damage to the packaging of the product.

In case of damaged packaging, the buyer is obliged to reject the delivered product directly to the delivery service.

COPYRIGHT

Texts on the website

 Contents and texts on the seller's website copying is prohibited or otherwise use outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of rights intellectual property and may be subject to appropriate legal proceedings.

Photos and audiovisual works on the website

 All images, videos and other audiovisual works, which are published on the website are the author's work of the seller and them copying is prohibited or otherwise use outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of intellectual rights property and may be subject to the initiation of appropriate legal proceedings.

Legal document

The text of these business conditionsisin seller's possessionand he didit is forbidden to copy, distribute or otherwise dispose of this textwithout the written consent of the owner of the information system that maintains the terms of business for the seller, except for exceptions permitted by law.

FINAL PROVISIONS

The binding nature of the terms of business

1. Terms of businessapply to all customers the seller's website.
2. The business conditions are binding for all legal transactions, which are concluded on their basis via the seller's website.
3. The business conditions are integral part of the order customer.
4. Buyer confirms familiarization and consent with these terms of business before ordering the product.

Local validity

The terms and conditions of business apply to all customers and to purchases, regardless of country of accesscustomer.

Changes to business conditions

1. Seller terms of businessregularly updated with legislative changes.
2. Sellerreserves the right to occasional content corrections and changes business conditions.
3. Sellerwill inform its customers about important changes in a timely manner in writing by e-mail.
4. Sellerprovides an archive of changes to business conditions, which is accessible to every buyer with a prior written request to the seller's contact email address.

Conflict solving

The seller and the buyer agree to resolve any disagreements and disputes solve peacefully and amicably.

The seller does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute, therefore the consumer can contact an alternative dispute resolution authority in the event of an unresolved dispute.
The buyer can choose an alternative form of dispute resolution andasserts its rights through the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL.

The national contact point for additional information is established within the Ministry of Economic Development and Technology, the contact email address is: nkt.mgrt@gov.si. If an amicable solution is not possible, it is responsible for resolving the disputecourt in Nova Gorica.

Time validity

The legal terms are valid from: June 9, 2021